Contact & support
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About collectables
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Help & information
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- Account information
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FAQ
- 3D Secure
- Digital Stamps
- FAQ - Digital Stamps
- Important notice: changes to credit card payment methods
- Terms and conditions - Pets of Aotearoa New Zealand competition
- Terms and conditions - Hairy Maclary Signed Book Competition
- COVID-19 announcements
- NZ Post Collectables Survey 2023 Terms and Conditions
- Stand questions and answers
- 2018 Australian Goods and Services Tax (GST) Changes
- Stamp events
We're happy to answer questions or help you with returns.
Please fill out the form below if you need assistance.
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Contact list
You can contact us by phone, email or post. Our phone line is open 8:30am to 4:00pm Monday to Friday, excluding public holidays. We aim to reply to email enquiries within two business days.
General enquiries
Queries about stamp and coin collecting, customer accounts, orders and shipping.
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Phone Within New Zealand: Outside of New Zealand:
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Postal address Collectables Physical address Collectables |